NEW EMPLOYMENT OPPORTUNITY: Member Relations Specialist 

1-March-2023

Who we are
The Institute for Sustainable Infrastructure (ISI) is a national non-profit 501(c)(3) organization based in Washington, D.C.  Our mission is to transform the way civil infrastructure is planned, designed, constructed, and operated in order to achieve a sustainable world.

ISI was founded in 2010 by the American Public Works Association (APWA), the American Society of Civil Engineers (ASCE), and the American Council of Engineering Companies (ACEC). ISI then partnered with the Zofnass Program for Sustainable Infrastructure at Harvard University to develop the Envision sustainable infrastructure rating system, which ISI oversees for projects in the United States, Canada and abroad. ISI’s active membership includes over 300 AEC companies, 200 governmental agencies, and 80 universities, encompassing over 13,200 individuals. ISI administers the Envision Sustainability Professional (ENV SP) designation having credentialed over 8,700 professionals globally.

ISI is a growing organization! The right candidate will have the opportunity to impact educational programming that supports critical professionals in the infrastructure sector. We are a small collaborative team of passionate individuals dedicated to making the world a better place.

More information about ISI
To learn more about ISI, please visit our website: https://www.sustainableinfrastructure.org. Also, candidates are highly encouraged to use their free ISI account to access valuable information about the verification program from the Resources section of the individual dashboard.

The Role 

This vital role will assist with membership-oriented activities to recruit new members, support program strategies to improve engagement and relationship building, and aid in driving the process to develop membership values to gain retention and renewal.

  • Assist with recruiting and developing member relationships with organizations, manufacturing companies, academic institutions, and public agencies.
  • Support membership strategies to maximize retention and increase engagement with existing members.
  • Manage the member database systems to include billing, renewals, new member processing and tracking.
  • Assist with webinars, e-newsletters, tutorials, and the development of website pages.
  • Provide administrative support on other special projects, as needed.

Remote Work

  • This position may either be based at ISI’s Headquarters in Washington, DC, or work remotely.
  • Work hours can be flexible, but core hours of 10 a.m. – 4 p.m. (Eastern Time) are expected in order to respond to customer needs and to actively engage with staff.
  • Candidates must be authorized to work in the United States or Canada.
  • Attendance at weekly staff meetings is required via Zoom.
  • ISI staff are not currently traveling due to the pandemic. When it is safe to resume travel, this position may require minimal travel within the U.S. and Canada.

Qualifications

Education

  • Post-secondary degree in marketing, public relations, business, or a relevant field.

Work Experience

  • 3-5 years of proven experience in membership management, recruitment, and retention is strongly preferred.
  • Experience working with non-profit organizations is highly desirable.
  • Understanding of sustainability, environmental, infrastructure, and engineering industries desired.

Knowledge and Skills

  • Must have interpersonal public relations, written, and verbal communication skills.
  • Strong leadership skills to effectively promote customer satisfaction.
  • Excellent organization and time management skills.
  • Proficient in Microsoft Office, Word Press, and Adobe. Experience with working with Salesforce, YourMembership or other customer relationship management (CRM) applications will be a plus.
  • Proficient writer and communicator, possessing strong copy-editing skills.
  • Comfortable delivering presentations in person or via remote video platform

Personal Qualities

  • Must demonstrate a service orientation for fostering a customer fulfillment experience.
  • Skills that enable the ability to work independently and as part of a team.
  • Exceptional interpersonal skills and detail-oriented.

Remuneration

Salary range: $60,000-$70,000

Benefits: health, dental, vision, and life insurance; Health Savings Account; company-matched retirement plan with up to 5% match.

Vacation: Four (4) weeks; all federal holidays per the United States or Canadian calendar; five (5) sick/personal health days per year.

ISI’s Commitment to Inclusion 

ISI is an equal-opportunity employer, and we remain steadfastly committed to creating a diverse and inclusive work environment. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our work and within the Envision framework, and we partner regularly with organizations to champion these ideals. We are tenacious in our pledge to advance diversity and inclusion in the workplace and will evaluate qualified applicants without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Accommodations will be made for employees with disabilities.

To Apply

Applicants must submit a cover letter and resume clearly describing how they meet the qualifications for this employment opportunity. Send by email only to: hr@sustainableinfrastructure.org no later than Friday, March 31, 2023.